FAQs
We understand the importance of having all the information you need before purchasing. That's why we've compiled this FAQ to help you make an informed decision. If you can't find the answer to your question here, please don't hesitate to contact us.
Q: Do you offer returns or exchanges if a product is damaged?
A: Yes, we offer returns or exchanges for damaged products. Please contact our customer service for assistance.
Q: Where can I purchase your products?
A: You can purchase our products online through our website and other partnered platforms like Noon, or in-store at our Maxxim Mall branch and other authorized retailers.
Q: What are your shipping methods and delivery times?
A: We offer shipping within Egypt. For Cairo and Giza, delivery takes 2 business days. For other governorates, delivery takes 4-5 business days.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Please note that prepayment for products and shipping costs is required.
Q: What payment methods do you accept?
A: credit cards, debit cards, online payment systems - cash
Q: Can I exchange a product if there is an issue with my order or if I received the wrong item?
A: Yes, we offer exchanges in case of order issues or incorrect items. Please contact our customer service for assistance.